Yes, you can cancel your order within 2 hours of placing it. To request a cancellation, please email us at ngpl_vjy@yahoo.com or call us at +91 9999496358. Refunds will be processed within 3–4 working days.

If your order has already been dispatched, cancellation will no longer be possible. However, you can return the product by following the guidelines outlined in the ‘Returns’ section below.

We appreciate your understanding and are here to assist with any concerns.

Yes, we can help! Please email your prescription to Ngpl_vjy@yahoo.com or call us at +91 9999496358. One of our optometrists will contact you to recommend the best lenses for your needs.

Please note that prescription lenses may not be compatible with certain sunglass styles. If you're unsure, feel free to reach out, and we’ll be happy to guide you!

Email your prescription to ngpl_vjy@yahoo.com or call us at +91 9999496358, and one of our optometrists will assist you in understanding it and recommend the most suitable lenses for your needs.

All prices displayed on the product page include applicable taxes.

Absolutely! Simply use the “add order note” section in your checkout cart to mention that your purchase is a gift, and we’ll gladly gift wrap it for you at no extra cost.

We accept all major credit and debit cards, UPI, and direct bank transfers via our secure online payment gateway. Cash on Delivery (COD) is available in select locations. Please note, we do not accept cheques or demand drafts at this time.

Order Pickup Option

Yes, you can pick up your order from our store! To arrange this, please email us at ngpl_vjy@yahoo.com or call +91 9999496358 within 2 hours of placing your order.

If your order has already been dispatched, we won’t be able to halt the delivery to the address provided at checkout.

Certain brands on our website, such as Cartier, Dior, and Maybach, are available for preview only. If you'd like to purchase any of these or any other product that is currently sold out, please feel free to WhatsApp or call us at +91-9999496358, and we'll assist you with your order.

Warranty Card Information

Some brands have discontinued physical warranty cards. If you did not receive one with your product, it is likely that it no longer comes with it. However, if you’d like confirmation, please email us at ngpl_vjy@yahoo.com or call +91 9999496358, and we’ll be happy to verify for you.

We value your satisfaction and strive to ensure you have a delightful shopping experience. If you are not completely satisfied with your online purchase, you may exchange it within 7 days of receiving the product for store credit. Store credits are non-expiring and calculated from the date of receipt to the date your return is picked up by the logistics company.

Important Information:

No Refund Policy: All sales are final, and refunds are not available.

Exchange Eligibility: Exchanges are only applicable for items available in stock. Customized or specially sourced products are excluded from this policy.

Exchange Process:

To exchange an item, return it along with a request for store credit. This credit can be used for future purchases. If the new product exceeds the credit amount, you will need to pay the difference. Any leftover credit can be applied to subsequent purchases.

Frame Adjustments:

If your dissatisfaction is related to the product's fit, we recommend visiting one of our stores for a frame tune-up. Our expert technicians can make adjustments to enhance comfort and usability.

Conditions for Exchange:

All returned products undergo a quality check. Ensure the following for eligibility:

Items must be unused, unworn, and in their original condition.

Include proof of purchase (physical or electronic invoice).

Return all original packaging and accessories (tags, warranty cards, product catalogs, care instructions, dust bags, etc.).

By adhering to these guidelines, we aim to make your exchange process seamless and hassle-free. Thank you for choosing us!

i. For assistance with your return, please contact us at ngpl_vjy@yahoo.com or WhatsApp us at +91 9999496358. Kindly include a copy of your invoice and a clear photograph of the product. Our support team will guide you through the return process to make it as seamless as possible.

ii. Once we respond, please ship the product to the address provided by us. Ensure the product is securely packaged, similar to how it was delivered to you, to maintain its original condition. Include the original invoice in the package. Please note that returns for online purchases cannot be accepted at our physical stores.

iii. We will notify you once the product is received. After receipt, allow 3–4 working days for a comprehensive quality check before proceeding with the next steps.

Yes, products received as gifts can be returned for store credit. However, refunds are not available for gifted items. Please note that returns will only be accepted if accompanied by the original proof of purchase.

We’re sorry to hear that! We take great care in packaging our products, but occasional issues can occur.

To assist you, please provide:

• A video showing the parcel being opened.
• Clear pictures highlighting the damage.

This information must be shared with us within 24 hours of delivery. You can email us at ngpl_vjy@yahoo.com or call us at +91 9999496358, including your order number and the required details.

Once we verify the information, our customer service team will reach out to guide you on the next steps. Thank you for your understanding!

I received an incorrect product. What should I do?

We sincerely apologize for the mix-up. While such situations are rare due to our stringent quality checks, we’re here to resolve it for you.

To assist you, we’ll need:

A video showing you unboxing the parcel, clearly displaying all its contents.

This must be shared with us within 72 hours of delivery. You can email us at ngpl_vjy@yahoo.com or call us at +91 9999496358, including your order number and the required details.

Once we verify the information, our team will arrange for the incorrect product to be picked up and will ensure the correct product is delivered to you within 14 days. Thank you for your patience and understanding!

Unfortunately, we are unable to accept returns beyond 7 days from the date of delivery to the provided address.

What is the warranty on my product, and what does it cover?

All our products are covered by a 1-year manufacturing warranty, which includes the following:

Missing components

Delamination or peeling of sun lens coating

Bubbles or imperfections in lens coating

Premature flaking or deterioration of frame coating

Soldering defects

If your product experiences any of these issues within 1 year of purchase, please contact us at ngpl_vjy@yahoo.com or call us at +91 9999496358. You will need to ship the product to us for a quality inspection by our technicians. If the issue is determined to be a manufacturing defect, we will either replace the product or provide store credit. Drishti Platinum retains full discretion to determine whether the issue qualifies as a manufacturing defect.

Please Note:

Products altered or repaired by third parties are not eligible for exchange or store credit.

The warranty does not cover the following:

Normal wear and tear, such as scratches

Damage caused by accidents, abuse, neglect, improper use, or storage

Damage caused by chemicals

Damage resulting from unauthorized modifications or repairs

We’re here to assist you and ensure your satisfaction with our products!

We provide free standard shipping across India, with an estimated delivery time of 5-7 working days. Your order will be shipped via Bluedart, Delhivery, DTDC, or Indiapost, depending on availability and discretion of Drishti Platinum.

Orders will be dispatched within 2-3 business days from the date of purchase.

You will receive a notification along with a tracking number once your order has been dispatched.

• Within Delhi – Delivery is typically completed within 1-3 business days after shipping.
• Outside Delhi – Delivery usually takes 3-7 business days after shipping.

If there are any unexpected delays beyond these timeframes, we will keep you updated. Please note that delays caused by factors beyond our control, such as weather conditions or holidays, may occur. In such cases, express shipping charges (if applicable) will be non-refundable.

If you are unavailable to receive your order, our logistics partner will attempt redelivery as per their policy. If multiple delivery attempts are unsuccessful, the package will be returned to us. In such cases, we will keep you informed.

Please note that we are not liable for any products that are lost or stolen after our logistics partners have marked them as successfully delivered to your shipping address.