Yes. Every piece at Drishti Platinum is 100% authentic and sourced exclusively through authorized distributors and official brand channels.

Absolutely. Each purchase includes original brand packaging, protective case, cleaning cloth, and manufacturer documentation.

Warranty coverage depends on the brand and manufacturing terms. If a manufacturer warranty applies, it will be honoured as per brand guidelines. For assistance with warranty claims, our team will guide you through the process.

Warranty does not cover accidental damage, misuse, improper handling, unauthorized repairs, or normal wear and tear.

Domestic orders are typically delivered within 5–7 business days after dispatch. International delivery timelines vary based on destination and customs clearance.

Most in-stock items are dispatched within 24–48 business hours. Custom lens or special orders may require additional processing time.

Orders are shipped through trusted logistics partners such as Bluedart, FedEx, and DHL, depending on destination.

Yes. Tracking information is shared once your order has been dispatched.

International customers are responsible for any customs duties or import taxes applicable in their country.

Drishti Platinum follows a strict no monetary refund
policy.

We do not offer refunds for cancellations, returns,
exchanges, change of mind, or incorrect selection.

Eligible approved returns or cancellations are issued only
as store credit, unless an order is cancelled by Drishti Platinum.

No. Store credit has no expiry and may be used at your convenience.

You may request an exchange within 7 days of delivery.

We recommend notifying us within 48 hours of receiving the
product if there is any issue such as damage, defect, or incorrect item.

All exchange requests are subject to product inspection and
approval.

Returned items must be:

• unused and unworn
• free from scratches, marks, or damage
• in original packaging with accessories
• with tags and protective films intact
• accompanied by invoice
• contact lenses must be unopened

Final eligibility determination is at the discretion of
Drishti Platinum after inspection.

Yes. If the product does not meet eligibility conditions
after inspection, the exchange request may be declined.

1. Submit exchange request within 7 days
2. Product inspection and approval by
   Drishti Platinum at its sole discretion
3. Store credit issued
4. Place a new order using store credit

All international sales are final.

International orders are not eligible for return, exchange,
or store credit.

Customers are responsible for any customs duties or import taxes.

Return shipping responsibility depends on the reason:

• Defective or incorrect item → Drishti Platinum covers
return shipping

• Exchange due to preference, size, or selection → customer bears return
shipping

Our support team will guide you through the process.

Luxury eyewear involves hygiene-sensitive handling, precision inspection, and often customization. To maintain product integrity and quality standards, refunds are not offered.

Store credit is issued within 3–5 business days after
approval.

No. Store credit cannot be converted to cash and is
non-transferable.

Cancellation requests are considered only before dispatch.

Once an order is dispatched, it cannot be cancelled, modified, or stopped.

Yes. We offer professional lens fitting based on your prescription.

You can upload or send your prescription after placing the order. Our team will confirm lens options and pricing.

Lens customization typically requires additional processing time depending on lens type.

Prescription lenses and customized products are not eligible
for return or exchange, unless there is a manufacturing defect or error from
our side.

Frame measurements are listed on each product page. If you need help, our team can guide you based on your face shape and preferences.

Yes. Our specialists provide personalized assistance and recommendations.

Basic adjustments and care guidance are available through our support team.

Report within 48 hours of delivery with photos and packaging
details.

Our team will review and arrange resolution after verification.

Please report the issue within 48 hours of delivery with
clear photos of the product and packaging.

In some cases, an unboxing video recorded at the time of
delivery may be required for verification.

Customers must retain original packaging for verification.

Notify us immediately and our team will assist you.

Store your eyewear in its protective case when not in use, clean with a microfiber cloth, and avoid exposure to excessive heat or chemicals.

Email info@drishtiplatinum.com or contact us via WhatsApp for prompt assistance.

Yes. Customers are welcome to visit our boutique locations for personalized support and fittings.

Our team responds during standard business hours. Messages received outside these hours are answered promptly on the next working day. Most inquiries receive a response within 24 business hours.