Drishti Platinum follows a strict no-refund policy. Once an order is placed, it cannot be cancelled for a monetary refund.
Order Cancellation & Changes
If you need to request any changes to your order, please contact us before dispatch with your order number:
- Email: info@drishtiplatinum.com
- WhatsApp / Call: +91 9999496358
Our team will be happy to assist, subject to order status.
Store Credit for Cancellations
If an order is cancelled before dispatch, the order value will be issued as store credit.
- Store credit is valid indefinitely
- Can be used on any future purchase
- Store credit is non-refundable and non-transferable
Post-Dispatch Policy
Once an order has been dispatched, it cannot be cancelled, modified, or halted while in transit.
Cancellations by Drishti Platinum
In rare cases where Drishti Platinum cancels an order due to internal or operational reasons, a full monetary refund will be provided along with the reason for cancellation.
Exchange Policy
Exchanges are allowed within 7 days of delivery, provided the product is:
- Unused
- In original condition
- With original tags and packaging intact
All exchanges are subject to a quality inspection by the Drishti Platinum team.
Price Difference & Credit Notes
If the exchanged product is of a lower value, the difference will be issued as store credit.
If a suitable replacement is not available, a store credit for the full order value will be provided.
Store credits do not expire.
