privacy and cookie policy

What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at drishtiplatinum@gmail.com or mailing us at:

Drishti Platinum, 67-B Khan Market, New Delhi 110003, India

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which these providers will handle your personal information.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in India, then your personal information used in completing that transaction may be subject to disclosure. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

A cookie is a tiny element of data that is stored on your computer’s hard drive by your web browser when you access a website. The Sites makes use of the following types of cookie technology to distinguish you from other users of the Sites:

A “Session cookie”, which contains a random ID number automatically allocated to your computer by the web server for the duration of your visit. It is meant to make your use of the Sites faster and easier. It will be deactivated after thirty minutes of inactivity on the Sites and will be automatically removed from your computer when you close your browser.

A “Script generated cookie” is automatically allocated to your computer when you register to access any restricted areas of the Sites and on each subsequent visit. It only contains an identifier, which will enable the Sites to identify you as a registered user so that you do not have to identify yourself again while you move from one server to another during your visit. It will remain on your computer after your visit until you remove it. It will be placed on your computer again at your next visit to the Sites.

We may use third-party advertising companies or affiliates to display advertisements on our Sites. These third-party advertising companies or affiliates may separately place or recognize a cookie file on your browser in the course of delivering advertisements to the Sites. We cannot see the information collected or stored in third party cookies and we have no control over them

We do not provide personal data about you to these third party advertisers or affiliates or to any other third party.

You do not have to agree to the use of cookies. For information on how to reject cookies, see below Removing and Disabling Cookies Section. However, if you block such cookies from your computer, you may not be able to access all parts of our Sites.

If you don’t want us to place cookies on your computer at all, you can set your browser to disable or reject cookies. This will mean that no websites will be able to place cookies on your computer. You can do this by adjusting the preferences within your browser. This may mean, however, that you will not be able to enjoy full use of all parts of the Sites.

If you want to remove previously stored cookies, you can manually delete the cookies at any time. This will not prevent websites from placing further cookies on your computer.

To find out exactly how to disable/remove, please go to http://www.aboutcookies.org/default.aspx

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you wish to obtain further information about us and/or the contents of this Policy, you can contact us by email, post or telephone at: drishtiplatinum@gmail.com , 011 41511447 or 41512521International Customers please call (+91) 11 41511447 or 41512521.

Drishtiplatinum.com offers free shipping and returns to anyone in India. All shipments should arrive within 3-4 days. If you choose an express option your delivery will be sent via FedEx, Blue Dart or DHL depending on the location. When choosing an express option please note that delays may occur that are out of our control such as weather, holidays, etc. If this happens we cannot refund an express shipping charge.

All shipments are wrapped and hand packed at our stores in New Delhi. If you have any questions or special requests please email drishtiplatinum@gmail.com

Shipments are typically fulfilled in one business day. Most shipments are filled much quicker and mailed out immediately.

When ordering outside ofIndia please read carefully. All orders placed outside of India are shipped via FedEx or DHL. We offer this shipping at a flat rate of $40 anywhere in the world. At this time we CANNOT guarantee any international shipping times. International shipping times vary greatly by country. Each country has its own importing, VAT, or customs fees. YOU are responsible for any and all fees when the package reaches your country. We will not mark your package as a gift. The package will be marked with its correct retail value.

Please take the aforementioned information into account when using express options. We cannot guarantee delivery times with international shipments.

If you choose to return a shipment, you will not be refunded the shipping cost and will be responsible to return the product to us.

Our policy lasts 7days. If 7 days have passed since your purchase was delivered, unfortunately we cannot offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase.

To be eligible for a return, your item must be unused and in the same condition in which you received it, including the original packaging. Please do not send your purchase back to the manufacturer.

For returns please email drishtiplatinum@gmail.com for a return-shipping label. For international returns please email drishtiplatinum@gmail.com and mail package to Drishti Platinum, 67-B, Khan Market, New Delhi 110003 India.

Once your return is received and inspected, we will send you an email notifying that it has been received. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will not refund any additional shipping charges.

If you haven’t received a refund yet, first check your bank account again.

Next, contact your credit card company; it may take some time before your refund is officially posted.Then, contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us atdrishtiplatinum@gmail.com

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

We only replace items if they are defective, not damaged. If you need to exchange it for the same item, send us an email at drishtiplatinum@gmail.com and send your item to: Drishti Platinum, 67-B, Khan Market, New Delhi 110003 India.